Privacy Policy

Covenant Food & Youth Outreach ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following personal information:

• Name, date of birth, and age
• Contact details (email, phone, address, suburb)
• Parent/guardian details (for participants under 18)
• Emergency contact details
• Medical information, medication, and dietary requirements (where volunteered)
• Working With Children Check (WWCC) status (for volunteers)
• Referee details (for volunteers)
• Photographs and videos (with consent)

2. How We Collect Information

We collect information when you:

• Register for a program via our website forms
• Apply to volunteer
• Contact us through our website or email
• Participate in our programs and events

3. Why We Collect Information

We use your information to:

• Register and manage participation in our programs
• Ensure the safety and wellbeing of children and young people
• Communicate with you about our programs, events, and services
• Meet our legal and compliance obligations (including NSW Child Safe Standards)
• Respond to enquiries, complaints, or concerns

4. Disclosure of Information

We will not sell, rent, or trade your personal information. We may disclose information to:

• Staff and volunteers who need it to carry out their role
• Emergency services, if required
• Government authorities, where required by law (e.g., NSW Police, Office of the Children's Guardian)
• External service providers who help us operate (e.g., form platforms, donation processors)

5. Storage and Security

We store personal information securely, both physically and electronically. Access is limited to authorised staff and volunteers. We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure.

6. Access and Correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate. To make a request, contact us using the details below.

7. Photographs and Video

We only use photographs or videos of participants for promotional purposes with explicit consent (from the participant if 18+, or from a parent/guardian if under 18). Consent can be withdrawn at any time.

8. Complaints

If you believe we have breached your privacy, please contact us. We will respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact Us

This policy is reviewed annually and was last updated in 2026.