Privacy Policy
Covenant Community Care ("Covenant Community Care", "we", "us", or "our") is a volunteer-driven charity based in Regents Park, New South Wales, Australia.
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, make a donation, volunteer, participate in our programs, contact us, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
About Covenant Community Care
Covenant Community Care was established in February 2017 to support families and individuals experiencing hardship through emergency relief, nutritional support, community assistance, fundraising, volunteering, and related charitable activities.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Information We Collect
Depending on how you interact with us, we may collect information such as:
Full name
Email address
Phone number
Postal or residential address
Donation information
Payment or transaction details
Volunteer information
Information you provide when contacting us
Information relating to fundraising campaigns or causes
Feedback, enquiries, and correspondence
Information necessary to provide community or emergency assistance
Website usage information, such as IP address, browser type, device information, and pages visited
We generally collect information directly from you when you voluntarily provide it through our website, donation forms, volunteer forms, contact forms, fundraising campaigns, or other communications.
Donations and Payment Information
When you make a donation through our website, your payment may be processed by a third-party payment provider.
We may receive information about your donation, such as the amount, date, transaction status, and donor details. We do not generally store your full credit or debit card number or payment security information on our own systems where payment processing is handled by a third-party payment provider.
Third-party payment providers may have their own privacy policies and terms governing the processing of your information.
How We Use Personal Information
We may use your personal information to:
Process and acknowledge donations
Provide receipts or donation confirmations
Respond to enquiries and requests
Provide community support and emergency assistance
Manage volunteer activities
Organise fundraising campaigns and charitable activities
Communicate with supporters, donors, volunteers, and community members
Improve our website, programs, and services
Maintain records required for legal, accounting, or administrative purposes
Prevent fraud, misuse, or unauthorised activity
Comply with our legal and regulatory obligations
Carry out other activities reasonably necessary to operate our organisation
Where appropriate, we may ask for your consent before using your information for a particular purpose.
Marketing and Communications
If you provide your contact details, we may occasionally send you information about our charitable activities, fundraising campaigns, volunteering opportunities, events, or community initiatives.
You can request to stop receiving non-essential communications from us at any time by contacting us or using an unsubscribe option where one is provided.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include disclosure to:
Payment processors and financial service providers
Website hosting and technology service providers
Email and communication service providers
Professional advisers, accountants, auditors, or legal advisers
Government authorities or regulatory bodies where required
Service providers who assist us in operating our organisation
Other parties where you have provided consent or where disclosure is otherwise permitted or required by law
We do not sell your personal information to third parties.
Overseas Disclosure
Some technology, hosting, payment, communication, or other service providers we use may operate outside Australia or store information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that appropriate privacy protections are in place where required by applicable law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to provide website functionality, improve user experience, maintain security, and understand how visitors use our website.
Cookies may collect information such as your browser type, device information, pages visited, and general website activity.
You can configure your browser to refuse or restrict cookies. However, doing so may affect certain website functionality.
We may also use analytics or similar services to understand website usage and improve our services.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
If we become aware of an eligible data breach involving personal information, we will respond in accordance with applicable Australian privacy and data breach requirements.
Access to Your Personal Information
You may request access to personal information we hold about you.
You may also request that inaccurate, incomplete, or outdated information be corrected.
To make a request, please contact us using the details provided at the end of this Privacy Policy.
We may need to verify your identity before providing access to or making changes to personal information.
Children and Young People
Our website is not intended to knowingly collect unnecessary personal information from children.
Where our community programs involve children or young people, we will handle their personal information with appropriate care and in accordance with applicable laws and safeguarding requirements.
Third-Party Websites
Our website may contain links to websites operated by third parties, including payment providers, social media platforms, fundraising services, or other organisations.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Complaints
If you believe we have handled your personal information incorrectly or have breached applicable privacy requirements, please contact us so that we can investigate and respond to your concern.
We aim to handle privacy complaints fairly and within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal obligations.
The updated version will be published on our website with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy complaint, please contact:
Covenant Community Care
Regents Park, New South Wales, Australia
Email: contact@ConvenantCare